Returns & Refunds

Produced on demand

Our physical products are produced on demand to the customers’s specifications in regards to size, colour, print design andother factors that may or may not be listed on the website. We do this as this is a more sustainable approach in comparison to mass production and fast fashion that throw away unused goods after each season. We do not refund orders for buyer’s remorse or offer size or product exchanges. If you still decide to return your product nonetheless, it will either be recycled or donated to charity.

This means that for EU buyers, the following law/rights apply.

• According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons.

Doo-not/doo-not.com (Doo-not Studios) does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of in either an eco-friendly or simply recyclable manner.

Damaged & mislabeled items

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date with clear pictures so we can properly investigate. Claims deemed an error on our part are covered at our expense.

 Please submit a problem report on our returns and refunds page.

*DISCLAIMER: The official return addresses should only be used after you have contacted us via formal form submition found on our ”returns and refunds page”. If you send the package back without contacting us first, your return or refund might not be processed correctly.

Return addresses:

• Packages sent out from our US and Mexico fulfillment centers are returned to our Charlotte facility. Its address: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273.
• Packages sent out from our Latvian facilities are automatically returned to Plienciema 5, Marupe, Marupes novads, LV-2167, Latvia.
• Packages sent out from our Spanish facility are automatically returned to Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain.
• Packages fulfilled by our partner facilities in Australia are returned to: 40 Tanimbla Street, Kedron, Queensland 4031, Australia (apparel orders); 338 Albert St, Brunswick VIC 3056, Australia (non-apparel orders).
• Packages fulfilled by our partner facility in Japan are returned to: 817-3 Komiyaji, Shinwamachi, Amakusa City, Kumamoto Prefecture, 8630101 Japan.
• Packages fulfilled by our partner facility in Canada are returned to: 3500 Laird Rd, Mississauga, ON L5L 5Y4 Canada.